Every order gets Guard's estimate, in %, that it won't be accepted and paid for, with each warning sign and its weight shown.
The score starts from your own return rate and every warning sign moves it up or down by a fixed amount: a phone number that isn't real or looks made up, a phone that refused an order before (or a returning customer who pays), one phone used under many names, a second order within a day, a very short or random-looking address, no house number, a PO box, an Indian PIN code that doesn't match the state, a fake-looking name, a throwaway email, an order far bigger than your usual, many units, a late-night order, and your own return rate in that city. The weights add up on the log-odds scale, so the score is a real probability you can compare.
How to use it
- 1Import your orders (a Shopify or WooCommerce export works as it is), add one by hand, or let your store send each new order to Guard.
- 2Open an order to see its score and every sign behind it, red raising the risk and green lowering it.
- 3Press Explain this score for the AI to put it in plain words and say what to check.